1. If, say, you’re speaking at a three-day conference resist the temptation to arrive just before your presentation and leave right after it. Instead, show up for the whole thing. There’s no better way to get a feel for the issues the participants are facing, how they relate to their leadership, what they’re already good at, what their major concerns are. These issues ooze out of the pores of every conference. You don’t need to say much of anything: just keep your eyes and ears open. It’s called “servant leadership in action,” right?