From “The Human Condition: A User’s Manual,” by Arnold Kunst
19 July
When I was in college I had a summer job working for a
painting contractor. One summer he submitted a bid for painting the exterior of
a huge condominium complex. It was called Whispering Pines and they were over
the moon when they found out they had won this job. The company was led by
three brothers who had, between them, no less than 15 kids - lots of mouths to
feed. Bob - he was the one who had taken and passed the contractor's exam and
so, nominally, was the boss - told me that they liked to nail down a super- big
contract every year, one that would stretch out for six months and more like
this one, and then they could build the rest of the year around that one
contract.
There was one little problem,
though, one that should rightly give anyone cause for concern: they learned
eventually that their winning bid was lower - considerably lower - than the
next lowest bid. In fact, $40,000 lower. When they examined their bid they
found the problem: John, the estimator, somehow had forgotten to include a
figure for the windows. The good news was, they had the gigantic job they were
going to build an entire year around, just like they wanted. The bad news was,
they went into this six-month-plus commitment at a considerable disadvantage:
they were starting out in a $40,000 hole, and nothing they could possibly do
would ever dig themselves out of it.
The one who really stood out in
this whole story was Bud, the third brother - the best painter I ever met in
all those high school and college summers - who was slated to be the job
foreman. He had to get up every day, drag himself off to a job he KNEW was
losing $40,000, and that, no matter what he did - and he was a wizard not only
with a spray gun but also as a leader of men - the thing was a dog. I, like all
the other 16 guys on that crew, was happy enough to be off to a job that would
last my entire summer and leave my bank account sufficiently swollen that I'd
be able to limp my way through to the following summer when these three
brothers would work their magic once again.
For me Whispering Pines was
nothing more than a cash cow. It was something very different for Bud, the one
who - largely because of how he carried himself during those six grueling
months - became my lifetime hero that summer. He taught me a valuable lesson:
maturity isn't always pretty, and it largely happens out of sight.
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